As South Africa's leading international Call Centre, CCI consistently delivers a world-class service and is a leader in the competitive international call and contact centres market as well as supporting clients with order to cash Business Process Outsourcing (BPO).
CCI Call Centres provides outsourced customer support services and specialises in the implementation and operation of outbound, inbound and blended multi-channel contact call centres. CCI Call Centres is the largest international outsourcer in South Africa with over 4000 full-time employees working to offer clients excellent call centre service and telemarketing.
One of the most innovative outsource call centre service providers in South Africa, CCI Call Centres has a proven track record, often out-performing onshore call centres.
Durban, South Africa was carefully chosen as the location for the CCI delivery and support call centre as it is the most culturally aligned South African city to the UK due to the high ex-pat population. It also boasts the largest skilled workforce pool in South Africa, which dramatically reduces training lead times and resignations. It is also an accent-neutral area which assists in recruitment for international campaigns. South Africa has a world-class telecommunications network and I.T. Infrastructure and Durban is located in one of the fastest growing commercial and residential growth markets in the country ensuring that CCI is one of the most successful communications centres internationally.
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