Welcome to CCI South Africa News

Here you’ll find the latest news from CCI South Africa and our partners.

We’ll be bringing you news and announcements on a range of topics, including:

  • CCI South Africa company announcements.
  • News and insights about our people.
  • Corporate Social Responsibility.
  • Community partnerships.
  • Industry news.
  • Positive partnerships.
  • And, much more.

Why? Because we are more than your average contact centre. We are the leading international and domestic provider of outsourced contact centre services. And that means something to us, to our clients, our people and the communities we operate in.

Which is why we’re sharing more about who we are, what we do, and why right here.

Our places, people and partners

We’re based in Durban, in state-of-the-art offices housing more than 9,000 colleagues in Umhlanga.

Our people are the heartbeat of our business and are recruited and trained to be the best in the contact centre industry. We hire the best, most passionate people in the business whose main goal is to delight our clients and their customers by providing the best contact centre experience.

We mentor, nurture, and develop our people, and what makes CCI South Africa much better than your average call centre is our people and the unique rapport we have with every one of them. They help our partners to get ahead, stay there, and adapt to an ever-changing market.

And our partners are who our people look after every day, ensuring that their customers get the best possible customer experience. The bottom line is that our partners matter to us.

The CCI South Africa Durban call centre in 2019

Useful links – more about CCI South Africa