About CCI South Africa

CCI South Africa is the largest international contact centre in South Africa. Based in Durban, it specialises in customer lifecycle management, digital engagement, and inbound and outbound business process outsourcing (BPO) services.

And CCI South Africa is the leading international and domestic provider of outsourced contact centre services.

Inside our Durban Call Centre

CCI South Africa’s sprawling Durban Call Centre delivers essential call centre services to many sectors. These include businesses working in the financial services, telco, mobile, energy and utilities, retail, and travel and tourism industries.

The CCI Durban call centre is known locally as a ‘city’ due to the size and scale of its international operations. And it is a place where our agents, known as ‘team mates’, engage with our partners’ customers at a level that really surpasses all expectations.

We use superior technology to enhance exceptional human performance. As a result, we have a call centre that really understands risk mitigation, and teams that view technology and infrastructure as a passport into the contact centre industry, rather than the reason that contact centres exist.

Our client partners trust us to deliver exceptional results. Why? Because they know that their brands and products are in the hands of expert call centre teams. And those teams know that fostering a positive customer experience is the best service that a call centre can deliver.

Life in the city is also fun for our teams, with a wide range of features and benefits, including a gym, 5-a-side football, a hair and beauty salon, on-site doctor and counsellor, café, pool table, ping pong, and much more.

Social distancing and PPE observed at the CCI South Africa Durban call centre

CCI South Africa – facts and stats

  • Every year we handle 120 million inbound and outbound calls.
  • We serve more than 300 million people.
  • We sell 4.8 million new products every year.
  • And, every year, we retain 1.5 million customers.

We also have 99.9% platform and infrastructure availability.

CCI South Africa is owned by CCI Global, learn more about CCI Global here.