CCI Call Centres (PTY) LTD (CCI South Africa) (“We”) respect and are committed to protecting and respecting your privacy wherever our customers and their ultimate customers do business.
As a South African Company we have customers in Mauritius to whom we act as a subcontractor. Their customers are based in Australia, New Zealand, UK and the USA and other countries. We also operate our own call centre business in South Africa.
We are committed to complying with the applicable data privacy and security requirements in the countries in which we, our customers and End Customers operate. Because of the differences among these jurisdictions, we have adopted a policy, which has a set of core values, policies and procedures intended to achieve compliance.
This policy sets out the basis on which any personal data we collect or is provided to us or will be processed by us in respect of individuals resident outside of South Africa. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Where we provide personal data in relation to persons resident in South Africa, this will be processed in accordance with the Protection of Personal Information Act.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the data we receive from you, our customers, End Customers and data received from data providers, in accordance with these terms.
We may receive information about you by your filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide to third party customers where we may act as subcontractor both within South Africa and in jurisdictions other than South Africa including when you register to use their sites, subscribe to their service, place orders, participate in web chats, enter competitions, promotions or surveys and when we provide call centre services. We also use data, which has been purchased from third parties to use for customers and End Customers on a subcontracted basis. The information we receive may include your name, address, e-mail address and phone number, financial and credit and other information which is pertinent to the product or service of customers or End Customers
We will receive information about you from our interaction with you. We may combine this information with information you give to us or our Customers or End Customers and information we and they collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered into between you and an End Customer or our customers and to provide you with the information, products and services that you request from them;
- to provide you with information about other goods and services they may offer or which they feel may interest you;
- to provide your details to our customers and any End Customers for whom we are providing subcontracted services;
- to provide you, or permit our customers or End Customers or selected third parties to provide you with information about goods or services we or they feel may be of interest to you.
DISCLOSURE OF YOUR INFORMATION
We may share your information with selected third parties including Business partners, suppliers, customers, End Customers and other sub-contractors for the performance of any contract we enter into with them or you.
We may share your personal information with any member of our group including our holding and subsidiary companies.
We may also disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or if our group companies or substantially all of their assets are acquired by a third party, in which case personal data will be one of the transferred assets.
We may also share your personal data where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or comply with the terms and conditions of agreements which we have entered into; or to protect the rights, property, or safety of CCI Call Centres (PTY) Ltd (CCI South Africa), our customers, End Customers or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
You have the right to ask us not to process your personal data for marketing purposes.
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To download Our CCI PAIA Manual —Click Here